Refund policy

Return and Refund Policy

Our e-books are delivered as digital content via email immediately after purchase. Due to the nature of digital products, they cannot be returned or refunded once delivered. This policy applies to all customers in the Netherlands and worldwide and is established in accordance with European legislation regarding digital content.

Immediate Delivery and Right of Withdrawal

Immediate Delivery
Once your payment is completed, you will automatically receive an email containing a download link (or attachment) to download the e-book. You therefore gain immediate access to the purchased digital product.

Statutory Cooling-Off Period
Within the European Union, consumers generally have a statutory 14-day cooling-off period (right of withdrawal) for online purchases, allowing cancellation without providing a reason. However, for digital content (such as e-books) that is not supplied on a tangible medium (e.g., paper or CD), an exception to this right of withdrawal applies, provided certain conditions are met.

Waiver of the Right of Withdrawal
By completing your purchase, you expressly consent to the immediate delivery of the digital content and confirm that you waive your right of withdrawal (the 14-day cooling-off period). Once digital delivery has commenced (for example, when you receive the download link or open the e-book), you lose the right to cancel the purchase. In other words, by placing your order, you agree that the standard cooling-off period does not apply.

No Returns or Refunds

No Returns
A digital product cannot be physically returned. Since the e-book is delivered immediately after purchase and the content becomes instantly accessible, we cannot accept returns or exchanges once delivery has taken place. All e-book sales are therefore final.

No Refunds After Delivery
Once the e-book has been sent or downloaded, the sale is permanent. We do not offer refunds or reimbursements for digital products that have already been delivered. This is in accordance with European consumer legislation regarding digital content, which permits an exception to the right of withdrawal under these circumstances.

Defective or Incorrect Files
If there is an unexpected technical issue with the e-book file (for example, a corrupted file or an incorrect file), we will of course provide you with the correct file free of charge. In such cases, please contact us so we can resolve the issue. Please note that the right to receive a properly functioning product is separate from the right of withdrawal. We will always ensure that you receive what you have paid for.

Questions or Issues

If you have any questions about our return and refund policy, or if you experience issues with the delivery of your e-book, please contact our customer service at daff.marketingchannel@gmail.com or +31 6 87534475. We are available to assist you and will make every effort to provide appropriate support.